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Amateur Support - FAQs

How do I contact Cushcraft?

Cushcraft employs the best Customer Service Team in the amateur antenna business. Each month our crew provides over 1200 customers with information regarding products, design, support analysis, and maintenance.

To order a Cushcraft Amateur Radio Products catalog
To order a part for a Cushcraft Amateur Radio antenna
To ask a technical question regarding the use of a Cushcraft Amateur Radio antenna, E-Mail Questions

Customer Service may be reached by telephone, E-mail, and/or phone Cushcraft at (603) 627-7877 between 8 AM and 5 PM Eastern Time.
Other E-Mail addresses include:
E-Mail Cushcraft at "hamsales@cushcraft.com" for product information or "techsup@cushcraft.com" for technical support. Cushcraft's FAX number is (603) 627-1764. Our mailing address is: Cushcraft Corporation, 48 Perimeter Road, Manchester, NH 03103.

How can I buy one of your antennas?

Cushcraft distributes products worldwide through a large dealer network. We do not compete with our own dealers by selling direct. For a complete international dealer listing, see Dealers.

Can I get parts for my Cushcraft Antenna?

Cushcraft supplies replacement parts for all current antennas and many discontinued models. If there was a defect part shipped with your new Cushcraft antenna, a part missing from a new antenna, or a replacement part is desired, use our web parts ordering page, Parts/Order Form. If our Technical Support Team is between 4PM Eastern Time, your missing or wrong part will be shipped immediately at no charge. You may also contact Cushcraft by phone, fax or E-Mail for parts orders.

Cushcraft charges $7.00 for shipping and handling on all non warranty parts orders. Stock parts are shipped within 48 hours. Orders may by paid in advance with Visa or Master Card. Personal checks or money orders are accepted before orders are shipped/ We do not send orders COD.

I lost my Instruction Manual or I bought a used Cushcraft antenna and want to buy a manual. What do I do?

Currently the numerous manuals are available online in Adobe Acrobat .pdf format.Our goal is to have all of our manuals available on this page.

To order any of our antenna manuals, send by surface mail $5.00 in a letter with the antenna model number listed (ex. ARX2B, R6000) to our mailing address. The majority of our manual requests are from people that have purchased a used Cushcraft antenna. We do not supply "Free" manuals. This is because they are not actually "Free". Shipping, printing, and handling costs are expensive and we do not wish to pass these costs on to all of our customers.

The PDF(s) above require Adobe Acrobat Reader for proper viewing. If you do not have Acrobat Reader, or would like to upgrade to the newest version, please click here.

Having trouble viewing the PDFs on this page? If yes click here.